The store still works in November.

Bug fixes, plugin and platform updates, small UI tweaks, broken-link and checkout fixes, and small feature requests that can be scoped and completed within your allotted hours. Larger builds — a new module, a redesign, a new integration — are scoped and quoted separately under Ecommerce Development.

The monthly plan reserves a fixed block of hours every month at a set rate, with your requests prioritized ahead of adhoc clients. The adhoc plan has no recurring commitment — you're billed hourly for the work you send us, as you send it.

Unused hours roll over one billing cycle so a quiet month doesn't cost you, then expire — the plan is sized to your store's typical workload, not a bank of hours to stockpile indefinitely.

Standard response time is within 24 hours. Store-down or checkout-breaking issues on the monthly plan are treated as priority and picked up faster — the exact SLA is set during onboarding based on your plan.

Yes. Every maintenance client is assigned a lead who owns your account and a shared Slack channel, so requests don't disappear into a generic support inbox.

Yes, at any monthly review point. Many clients start adhoc while their maintenance volume is unpredictable, then move to a monthly plan once a clearer pattern of recurring work shows up.

The monthly plan runs month to month with no long-term lock-in — cancel or adjust with notice at any billing cycle. The adhoc plan has no commitment at all; you send work only when you need it.

Hours already worked aren't refundable, but unused hours on a cancelled monthly plan are settled fairly at cancellation — we'll walk through the specifics of your plan before you sign anything.

Yes. Most of our maintenance clients come to us with a store someone else built. The audit step in our process exists specifically to get us up to speed on unfamiliar code before we start making changes.

Shopify, WooCommerce, and custom-built storefronts are all in scope. If your platform isn't listed, ask — we'll confirm during the audit whether it's a fit.

We'll flag it during scoping rather than quietly burning your hours on it. Larger requests get a separate proposal under Ecommerce Development so your maintenance plan stays focused on upkeep.

Security patches are applied as part of routine maintenance, and anything flagged as urgent — a known exploit, a compromised plugin — jumps the queue and is treated as priority regardless of plan.

Ecommerce Development is the one-off build — a new store, a redesign, a major integration. Ecommerce Maintenance is what keeps that store healthy afterward, on a monthly or adhoc-hours basis rather than a fixed project scope.

We already build ecommerce stores end to end, so maintenance requests are handled by people who understand the platforms deeply — not a generic support desk working from a ticket template.

Start a project below and we'll schedule the audit call, review your store, and recommend the plan that fits — usually within 24 hours of first contact.